Privacy Policy

We’re GRANDE, your go-to for delicious high-protein ice cream that’ll put a smile on your
face. We serve both businesses and ice cream lovers directly, making sure everyone gets
their fair share of happiness.

What personal information do we collect?

In our quest to spread joy through ice cream, we may collect some personal information
from you. But don’t worry, we only do this fairly and lawfully. Here’s what we might collect:
The types of personal information we may collect and hold may vary depending on the
nature of our interaction with you and may include:

● Contact Information: Of employees, customers, and service providers.

● Business Information: Information about your business and its operations.

● Engagement Information: Your interest in and engagement with our offerings,
events, or services.

● Transactional Information: Information about your dealings with us or others.

● Internal Operations Data: Data related to internal management of Threedium
including employee contact information and records.

● Network Activity: Internet or electronic network activity, location, and browsing
history.

● Geolocation Information: Information on your location.

● Cookies and Tracking Technologies: Information collected by cookies and similar
technologies.

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We do not collect:

● Children’s Data. That allows us to detect that an individual is a minor in any
deterministic way.

● Criminal convictions and offences Data. We do not knowingly collect nor process
any data relating to criminal offences or accusations.

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How do we collect personal information?

We typically collect information from you directly, like when you subscribe to our
newsletter, complete an online form or send us an email. We may also collect your
personal information from social media platforms you choose to sign-up to.
We also collect information from our websites automatically, using cookies, pixel tags,
clear GIFs, or similar technologies. This may include information such as your IP address
and internet or other electronic network activity. The information we collect might be
about you, your preferences or your device, and is mostly used to make the site work as
you expect it to. It doesn't usually directly identify you, but it can give you a more
personalised web experience. We allow some of our carefully chosen partners, like Google,
to place cookies on our site. This helps us understand how our visitors use the website so
we can improve your experience.

If you give us personal information about another person (including your colleagues),
please make sure that you are authorised to give us that information and let them know
about our Privacy Notice.

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For what purposes do we collect, hold, use and disclose your personal information?
We use your info to keep things running smoothly and to make your experience with us
better. Here is why we collect your data:

● Customer Service: To answer your questions, manage relationships, and sort out any issues.

● Product and Service Delivery & Improvement: To make our products and services even
better.

● Marketing: To send you newsletters, promos, and special offers. You can always opt out of
marketing emails by following the unsubscribe instructions.

● Legal: To protect our legal interests and comply with obligations.

● Employment: To manage employee-related activities.

We also may disclose information in the following circumstances.

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● Business Transfers: If we merge or are acquired by another company, or if our
assets are transferred.

● Legal Process: To comply with legal requirements.

● Protection: To investigate and prevent illegal activities, fraud, or threats to safety.

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Who do we share your personal information with?

To keep spreading ice cream joy, we work with various partners and service providers. We
share your info with:

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● Our business partners, such as retailers, suppliers and [x];
● Our service providers, including vendors, consultants, contractors, and other
service providers who perform services or functions on our behalf, for business
purposes.

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We may also share your personal information with:

● regulatory authorities; and
● parties involved in a prospective or actual transfer of our assets or business.

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How do we hold your personal information and manage the data quality and security
of your personal information?

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We store your personal information as encrypted electronic data on AWS New Zealand,
with high level security and access only available by password.

We will take reasonable steps to ensure that personal information that is held which is no
longer required, including under any contractual or legal requirement, is destroyed or de-
identified in a secure manner.

Providing some information is optional. If you choose not to enter your personal
information, we may not be able to provide you with our services.

How do you use your data rights?

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You have the right to ask for a copy of any personal information we hold about you, and to
ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your

information, or to have it corrected, please send us an email at info@tastegrande.com
headed “Data Subject Request”.

Before we process any request, we may ask you for certain Personal Data to verify your
identity, and in situations where we are the Data Processor to consult with the Data
Controller of your data. Where permitted by local law, we may refuse requests that are
unreasonable or impractical. Please allow us a reasonable time to respond to your
inquiries and requests in line with local law requirements.

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How GRANDE handle complaints?

If you have any concerns or complaints about the manner in which your personal
information has been collected or handled by GRANDE, please advise us of your concern
or complaint in writing and send it to the Data Protection Officer using the email address
set out above.

It is our intention to use our best endeavours to resolve any complaint to your satisfaction.
However, if you are unhappy with our response, you may contact your local data or
privacy authority who may investigate your complaint further.

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Contact

For any questions about this privacy notice, our data practices or the way in which you
can exercise your rights, you can contact the Data Protection Officer (DPO) by email on
info@tastegrande.com.